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Shipping & Returns
Shipping in Canada
All of our orders are prepared in our St-Jean sur Richelieu (QC, Canada) store. The shipping costs are based on the volume, the weight and the destination. The oversize boxes will be charged extra. We must precise that the shipping costs are real.
Plan between 5 to 10 business days to receive your order. If your products have any issues of availability, we will contact you by email to give you an update on the new arrival date of your package.
RETURNS AND REMBOURSEMENTS
It is possible to partially or fully return your order in the delay of 14 business days following the arrival of your order and this, without penalty even if the product is not true to its original state. The action previoulsy explained must be done with the authorization of a customer service representative of BONBONS NOIX ET CIE.
Before proceeding to the return of merchandise, the customer must communicate by email with the customer service department of BONBONS NOIX ET CIE. The customer service department will send you the procedures required for the completion of your return. It is the customer's responsibility to take in consideration the products that are eligible for returns and reimbursements.
Products that are not eligible for return:
* All edible products
*Products that are not in their original packaging anymore
*Products that are not returned in their entirety (e.g. dozen)